Shipping policy
MUKIYA shipping destinations, delivery estimates, shipping costs, tracking, customs, and order cancellations.
Thank you for shopping with MUKIYA. We aim to deliver every order quickly, safely, and with clear tracking information.
Our homepage highlights Fast, Free Shipping as a core MUKIYA benefit. This means free standard shipping is available for eligible orders and destinations shown as free at checkout. Country-specific delivery estimates, shipping charges, exclusions, and the checkout disclosure below provide the detailed terms for each order.
If you have a question about a shipment, contact support@mukiya.com with your order number. We will help you check the latest order status and tracking information.
1. ORDER PROCESSING
Order processing is the time between order submission and handoff to the delivery carrier.
- Standard processing is generally 1 to 3 business days after payment authorization and order acceptance.
- Our warehouse operates Monday through Friday during standard business hours, excluding holidays.
- Orders placed after the applicable cutoff, on weekends, or on holidays may begin processing on the next business day.
- Orders containing multiple products may ship in separate packages or batches. If this happens, you may receive more than one dispatch email.
- Product availability or a product-specific processing estimate shown on the product page or at checkout may take priority over the standard processing estimate.
Processing time is separate from carrier transit time. The total estimated delivery period is processing time plus shipping time.
2. WHERE WE SHIP
We currently offer shipping to the following primary destinations:
- United States
- Canada
- United Kingdom
- Germany
- Japan
- Australia
Availability, rates, and eligible products are confirmed at checkout. For a country or region not listed above, contact support@mukiya.com before ordering so we can confirm whether shipping is available and whether an additional charge applies.
We currently cannot ship to the following locations or territories:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- U.S. Armed Forces Americas
- U.S. Armed Forces Europe
- U.S. Armed Forces Pacific
The checkout page is the final source of truth for the destination and shipping services available for a specific order.
3. SHIPPING COSTS AND ESTIMATED DELIVERY
The following table shows our current standard estimates. Delivery estimates begin after dispatch, not when the order is first placed.
| Destination | Processing time | Shipping time after dispatch | Standard shipping cost |
|---|---|---|---|
| United States | 1-3 business days | 3-10 business days | Free |
| Canada | 1-3 business days | 5-12 business days | US$13.00 |
| Australia | 1-3 business days | 5-10 business days | US$20.00 |
| United Kingdom | 1-3 business days | 5-10 business days | Free |
| Germany | 1-3 business days | 5-10 business days | Free |
| Japan | 1-3 business days | 6-12 business days | US$7.00 |
Total estimated delivery time equals processing time plus shipping time after dispatch. The estimate may vary based on product availability, destination, carrier capacity, holidays, weather, customs, and other events outside our reasonable control.
If the product page or checkout displays a different shipping charge or delivery estimate, the disclosure shown for that accepted order controls.
4. SHIPPING CARRIERS
We may use FedEx or another carrier selected for the destination, product, service level, and operational requirements of the order. Carrier selection may change without notice before dispatch.
5. TRACKING ORDERS
After your order ships, we will send a dispatch email with the tracking number when tracking is available. A tracking number may take up to 24 hours to become active after the carrier receives the package.
Tracking information may take 48 to 72 hours to show the first scan or update. During peak periods, holidays, or carrier disruptions, tracking events may take longer to appear.
If tracking does not update or you cannot track the package, contact support@mukiya.com. We will review the shipment and aim to provide a status update within 48 hours of receiving the necessary order and tracking details.
6. DELIVERY DELAYS, LOST PACKAGES, AND DAMAGE
Shipping costs and delivery times are estimates, not guaranteed deadlines. We are not responsible for a delay caused solely by a carrier, customs authority, weather event, holiday closure, incorrect address, or other event outside our reasonable control. This does not limit any responsibility or consumer remedy that applicable law places on MUKIYA.
If your order is delayed, marked delivered but cannot be found, returned to sender, or arrives damaged, contact support@mukiya.com as soon as possible with your order number and tracking information. We will contact the carrier where appropriate and work with you toward the remedy required by our policies and applicable law.
For damaged packages, photograph the outer packaging and product before disposing of any materials when possible. These photos help us investigate carrier claims.
7. ADDRESS CHANGES
Please check your shipping address before submitting an order. Contact support@mukiya.com immediately if you discover an address error. We will try to help, but an address change cannot be guaranteed after fulfillment begins.
To the extent permitted by law, the customer is responsible for additional charges, delay, or return-to-sender events caused by an incomplete or incorrect address supplied at checkout.
8. ORDER CANCELLATION
Contact support@mukiya.com as soon as possible if you need to cancel an order.
- Before dispatch: We will try to cancel the order. If the order has not been dispatched and cancellation is accepted, we will issue a full refund to the original payment method.
- After dispatch: The order can no longer be cancelled through the order system. Once delivered, you may request a return under the MUKIYA Refund Policy.
- MUKIYA cancellation: We may cancel an order before dispatch for a legitimate reason, including unavailable inventory, a payment or address issue, a suspected fraudulent transaction, a shipping restriction, or a listing error. If we cancel after payment has been collected, we will issue a full refund to the original payment method.
9. CUSTOMS, DUTIES, AND TAXES
For cross-border orders, the destination country's authorities may charge customs duties, import taxes, brokerage fees, tariffs, or other government charges. These charges are not controlled by MUKIYA and may be payable by the customer unless checkout expressly states otherwise.
Contact your local customs office before ordering if you need to understand the possible charges for your destination. Customs review may also extend the delivery estimate.
10. CONTACT
MUKIYA Support Phone: +1 213 997 6418 Email: support@mukiya.com Website: https://mukiya.com
For returns and refunds, see: https://mukiya.com/policies/refund-policy
For warranty support, see: https://mukiya.com/pages/warranty-policy