Privacy policy
How MUKIYA collects, uses, discloses, and protects personal information when you use the store and services.
MUKIYA operates this store and website, including the related information, content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify, which provides the e-commerce platform that enables us to offer products and process orders.
This Privacy Policy explains how MUKIYA collects, uses, discloses, and protects personal information when you visit or use the Services, place an order, request support, submit a review, or otherwise communicate with us. If there is a conflict between this Privacy Policy and the MUKIYA Terms of Service, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of personal information.
By using the Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will request consent separately or provide the legally required choice.
1. WHAT WE MEAN BY PERSONAL INFORMATION
"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you or another person. It does not include information that is collected anonymously or de-identified so that it cannot reasonably identify a person.
The personal information we collect depends on how you interact with the Services, the products or features you use, and the law that applies to you.
2. PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
- Contact and delivery details, such as name, email address, phone number, billing address, shipping address, and delivery instructions.
- Account details, such as username, password, preferences, saved settings, and account activity.
- Order and transaction details, such as products viewed, added to cart, purchased, returned, exchanged, cancelled, or saved; order number; payment status; and purchase history.
- Payment-related details, such as payment method, transaction amount, payment confirmation, and limited payment information provided by a payment provider. Full payment card numbers are processed by Shopify and/or the applicable payment provider and are not intentionally stored by MUKIYA in the ordinary course of checkout.
- Communications, such as information included in emails, contact forms, customer support requests, phone calls, chat interactions, warranty claims, return requests, and other correspondence.
- User content, such as product reviews, photographs, videos, comments, and other material you choose to submit.
- Device and network details, such as IP address, browser type, device type, operating system, language, general location inferred from IP address, and other device or network identifiers.
- Usage information, such as pages viewed, links clicked, session activity, referral source, cart activity, and interactions with emails or advertisements.
- Inferences, such as preferences or interests inferred from your activity, purchases, and interactions, where permitted by law.
We do not intentionally request sensitive personal information that is not needed to operate the Services. Please do not send sensitive information through an unsecured message or in a product review.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from:
- You, when you browse the Services, create an account, place an order, subscribe to marketing, contact support, submit a return or warranty request, post a review, or otherwise provide information.
- Your device, browser, or network, automatically through cookies, pixels, log files, and similar technologies when you use the Services.
- Shopify and other service providers that operate technology, checkout, payment, shipping, customer support, analytics, fraud-prevention, or other functions for us.
- Business partners, advertising partners, social platforms, marketplaces, or other third parties, where permitted by law and where their collection is described in their own privacy notices.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
4.1 Provide and administer the Services
To operate the website, process and fulfill orders, arrange shipping, process returns and warranty claims, maintain accounts, remember preferences, provide product information, respond to support requests, and provide the customer experience you request.
4.2 Process payments and protect checkout
To authorize and process payments through Shopify and authorized payment providers, confirm payment status, detect suspicious transactions, prevent fraud, and help maintain a secure checkout experience. No online system can be guaranteed to be completely secure.
4.3 Communicate with you
To send order confirmations, dispatch and tracking updates, return or warranty instructions, account messages, service announcements, and customer support responses. These service messages may be sent even if you opt out of promotional marketing.
4.4 Marketing and advertising
To send promotional emails, text messages, or other marketing communications where permitted and, where required, with your consent; to measure campaign performance; and to show relevant advertising on the Services or other websites. You may opt out of promotional email at any time by using the unsubscribe link in the message.
4.5 Improve products and the Services
To understand how customers use the Services, troubleshoot errors, improve navigation and checkout, evaluate product interest, personalize content, develop products, and analyze aggregated or de-identified trends.
4.6 Safety, fraud prevention, and legal compliance
To authenticate accounts, investigate suspected fraud or abuse, protect the security of the Services, enforce our terms and policies, comply with tax and recordkeeping obligations, respond to lawful requests, and protect the rights, property, and safety of MUKIYA, our customers, and others.
5. LEGAL BASES FOR PROCESSING
Depending on where you live and the activity involved, we may process personal information on the following bases:
- Contract or steps before contract: to provide the Services, process an order, deliver products, or handle a return or warranty claim.
- Legitimate interests: to secure and improve the Services, provide support, prevent fraud, and operate our business, provided those interests are not overridden by your rights.
- Consent: to send certain marketing communications, use optional cookies, or carry out another activity where consent is required. You may withdraw consent where permitted by law.
- Legal obligation: to meet tax, accounting, consumer-protection, data-protection, safety, or other legal requirements.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, log files, and similar technologies to:
- keep the Services, cart, checkout, and account functions working;
- remember preferences and improve performance;
- understand traffic, navigation, and usage;
- measure marketing and advertising; and
- provide relevant content or advertising where permitted.
Essential technologies may be required for the Services to function. Where required by law, we will request your choice before using optional analytics or advertising technologies. Your browser settings and any cookie-preference tool presented on the Services may allow you to control certain technologies. Blocking essential technologies may affect checkout or other functions.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information for the purposes described in this Privacy Policy to:
- Shopify, which hosts the store and provides e-commerce, checkout, account, analytics, and related services;
- payment processors and financial institutions that authorize and process transactions;
- shipping carriers, fulfillment providers, warehouses, and logistics partners that deliver orders and process returns;
- technology, cloud storage, analytics, customer support, fraud-prevention, communications, and other service providers that process information for us under contractual or legal obligations;
- marketing and advertising partners, where permitted by law and subject to applicable choices or consent;
- affiliates or companies within our corporate group, if applicable;
- third parties when you direct us to share information, request a service that requires disclosure, or use a third-party integration;
- professional advisers, insurers, auditors, or potential transaction partners when reasonably necessary to operate, protect, or reorganize the business; and
- courts, regulators, government agencies, law enforcement, or other parties when required or permitted by law.
We do not disclose personal information to third parties for their independent use except as described in this Privacy Policy, with your direction or consent, or as permitted or required by law.
8. SHOPIFY PROCESSING
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve its platform and related services. Information submitted through the Services may be transmitted to and shared with Shopify and service providers located in countries other than where you live.
Shopify may also process information about your interactions with our store and with Shopify to provide enhanced features, analytics, security, and other platform services. For information about Shopify's processing and available privacy choices, see:
Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal: https://privacy.shopify.com/en
Some Shopify processing is governed by Shopify's own privacy notices and responsibilities. You may need to submit a request directly to Shopify for information processed by Shopify in its role as an independent controller.
9. REVIEWS AND PUBLIC CONTENT
If you submit a review, photograph, video, or other User Content, we may display it publicly with the name, initials, location, product information, or other details you choose to provide or that are reasonably necessary to identify the submission. Do not include personal information about another person without permission.
User Content may be processed by review, hosting, moderation, or social-media providers. For the terms governing the license and use of User Content, see the MUKIYA Terms of Service.
10. THIRD-PARTY LINKS AND SERVICES
The Services may link to websites, applications, social networks, payment pages, or other services operated by third parties. Those services have their own privacy and security practices. We are not responsible for their independent collection or use of personal information. Review their privacy notices before providing information or using an integration.
11. INTERNATIONAL DATA TRANSFERS
MUKIYA, Shopify, and our service providers may transfer, store, and process personal information in countries other than the country where you live. Those countries may have different data-protection laws.
Where required for a transfer from the European Economic Area, the United Kingdom, or another protected region, we will use a recognized transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, or another lawful mechanism.
12. RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, handle returns and warranty claims, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary based on the type of information, the purpose, our legal obligations, and whether a claim or dispute is active.
13. SECURITY
We use reasonable administrative, technical, and organizational safeguards appropriate to the information and processing involved. Shopify and our service providers may apply additional security controls to the services they provide.
No transmission or storage system is perfectly secure. Do not send payment-card details, passwords, government identification numbers, or other sensitive information through an unsecured email or public review. Contact support@mukiya.com if you believe your account or order information has been used without authorization.
14. CHILDREN'S PRIVACY
The Services are not directed to children who are below the age at which they may lawfully consent to data processing in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact support@mukiya.com and we will review the request and take action required by law.
15. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights, subject to legal exceptions:
- Access or know: request information about the personal information we process and obtain a copy.
- Correct: request correction of inaccurate or incomplete personal information.
- Delete: request deletion of personal information we maintain about you.
- Portability: request a portable copy of certain personal information.
- Opt out of promotional marketing: unsubscribe from promotional email or contact us. We may still send non-promotional service messages.
- Opt out of targeted advertising or sale/sharing: where applicable law defines our activities as targeted advertising, sale, or sharing, request to opt out using the choices provided on the Services or by contacting us.
- Withdraw consent: withdraw consent for processing based on consent, where permitted by law.
- Appeal or complain: appeal a decision about a privacy request where applicable, or contact your local data-protection authority.
To exercise a right, contact support@mukiya.com and describe your request. We may need to verify your identity before responding. Where permitted by law, you may use an authorized agent; we may require proof of authorization and may ask you to verify your identity directly.
We will not discriminate against you for exercising a privacy right. We will respond within the time required by applicable law and may explain why a request cannot be completed where a legal exception applies.
16. PRIVACY CHOICES FOR MARKETING
You can unsubscribe from promotional email by using the unsubscribe link in the message or contacting support@mukiya.com. You may still receive transactional and service communications about orders, returns, warranties, account security, or changes to the Services.
If the Services provide a cookie or privacy-preference tool, you can use it to manage optional analytics and advertising technologies. Browser controls may also affect cookies, but they may not apply to every technology or device.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our Services, data practices, technology, or applicable law. We will post the revised policy on this website, update the "Last updated" date, and provide additional notice where required by law.
18. CONTACT US
Questions about this Privacy Policy, privacy requests, or concerns about our handling of personal information may be sent to:
MUKIYA Privacy Support Email: support@mukiya.com Phone: +1 213 997 6418 Website: https://mukiya.com Address: 19H, Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
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